Company Name: D.R. Electrical Ltd.
Company Number: 02098076
Registered Office: 255 Poulton Road, Wallasey, England, CH44 4BT
Trading Address: Unit 25, Price Street Business Centre, Price Street, Birkenhead CH41 4JQ
Email: info@drelectrical.com
Website: https://drelectrical.com

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1. Introduction

This Privacy Policy explains how D.R. Electrical Ltd. (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or contact us directly.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of your information as described in this policy.

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2. Information We Collect

We may collect and process the following types of personal data:
• Contact details – name, email address, phone number, and any information you provide in an enquiry form or email.
• Technical information – such as your IP address, browser type, and how you use our website (via cookies or analytics tools).
• Business details – if you contact us on behalf of a company or organisation.

We do not collect special category data (such as health, ethnicity, or political views) through our website.

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3. How We Use Your Information

We use your personal data to:
• Respond to your enquiries and provide quotations or information about our services
• Manage customer relationships and deliver our services
• Improve our website and services
• Comply with our legal and regulatory obligations

We only process personal data where we have a lawful basis under the UK GDPR, such as:
• Consent (e.g. when you submit a contact form)
• Contract (e.g. when we provide you with services)
• Legal obligation (e.g. record-keeping or safety regulations)
• Legitimate interest (e.g. to improve our services)

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4. Sharing Your Information

We may share your information with:
• Our employees or subcontractors where necessary to deliver a service
• Professional service providers (e.g. accountants, IT support, web hosting)
• Regulatory bodies or law enforcement, if required by law

We do not sell or rent your personal data to any third parties.

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5. Data Storage and Security

We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss, or misuse.

Your personal data is stored securely on systems located within the United Kingdom or the European Economic Area (EEA). If we ever transfer data outside the UK or EEA, we will ensure it is protected under legally compliant safeguards.

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6. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes it was collected.
Typically:
• Enquiry data: up to 12 months if no further service is provided
• Customer data: up to 7 years to comply with legal and financial record-keeping obligations

After this time, data is securely deleted or anonymised.

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7. Your Rights

Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (if processing is based on consent)

To exercise these rights, contact us using the details below.

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8. Cookies and Website Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to monitor usage and improve user experience.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

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9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. You should review their own privacy policies before providing any personal information.

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10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Email: info@drelectrical.com
Post: D.R. Electrical Ltd., Unit 25, Price Street Business Centre, Price Street, Birkenhead CH41 4JQ

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.